WebSnapware
WebSnapware 2011, Java based CTI and Presence Management solution
CTI-Solution for numerous telecommunication platforms. Connection of the traditionally separated worlds of data processing and telecommunication, by integrating the functionality of one or more phone systems into the enterprise network.
Features
 |
Telephony
-
Telephony functions:
-
Two call lists with information about call type and call status as well as up to 5 configurable columns
-
Caller identification with up to five fields for the transmitted phone number, by look up in the centrally configured data bases
-
A configurable key or key combination to initiate calls from other applications, which support the Windows clipboard. Only for Windows operating systems
Team bar (Collaboration features)
-
Display of phone status for own phone and also team members' phones
-
Status display for activated call forwarding or PM Profiles for own phone and also team members’ phones
-
Start of search in address book by entering a text (no digits) in the dial field
Presence Management
Address Book
-
Display of LDAP directories, Lotus Notes data bases and/or Outlook contacts in the address book
-
Search functions in the directory, e.g. search for names or phone numbers
-
Direct initiation or scheduling of calls from the directory by selecting a number from the context menu
Integration into application platforms
-
Lotus Notes
-
Microsoft Outlook
-
LDAP
For a complete feature list please refer to the datasheet in the download section.
|
|