Queues and Announcements

• Queues configurable per operator
• Number of waiting field configurable per queue, configurable drop target for calls above the limit
• Service times per queue definable
• Logon of Telesnap Attendant client may overrule the service times 
• Announcements configurable per queue

Telephony

• Dynamic list of all waiting calls
• Screened Transfer and Blind Transfer of calls possible
• Status of internal extension are visible before the call is transferred
• Configurable busy lamp field
• Telesnap Attendant can be operated by mouse or keyboard
• Multi subscriber capability (announcement, on screen information, drop targets definable per subscriber
• Display of caller information (name, company, department, phone, email) and information of the transfer target, when the data can be found in an LDAP, Lotus Notes, MsOutlook/Exchange, SAP R/3, Novell Groupwise, KlickTel or ODBC database

Messaging

• Sending of a phone message per email
• Calendar integration: access of calendars of the users

Phonebook

• Integrated LDAP based phonebook, LDAP database configurable
• Search in different databases possible
• Search with different configurable layouts
• Detail view with additional data (e.g. calendar or picture) for a search entry
• Status information (free, busy, unknown) for internal extensions
• Display of the active PM Profile for Snapware users

Statistics

Statistics are available in the Snapware WebAdministration.

For more information check the product specification in the download area.