SnapDial
SnapDial - CTI Client without team functions
CTI‐Solution for numerous telecommunication platforms.
Connection of the traditionally separated worlds of data processing and telecommunication, by integrating the functionality of one or more phone systems into the enterprise network.
Features
 |
Telephony
-
Telephony functions (depending on the used phone system):
-
Two call lists with information about call type and call status as well as up to 6 configurable columns, can be sorted by column, configurable column headers, direct call initiation or planning of calls
-
Journal
-
Caller identification with up to five fields for the transmitted phone number, by look up in the centrally configured data bases
-
A configurable key or key combination to initiate calls from other applications, which support the Windows clipboard
SnapDial Bar
Online Telephone Directory (OTD)
-
Integration as drawer in the SnapDial Bar
-
Central, electronic phone directory, based on LDAP standard
-
Directory search functions
Integration into application platforms
Integration interfaces
-
ActiveX‐Control for integration of CTI functions into own applications
-
DDE for integration of CTI functions into 3rd party applications
-
TAPI service provider is part of SnapDial client, which enables initiation of calls in TAPI‐enabled applications
-
Access to ODBC, LDAP, MS Outlook, Lotus Notes, Novell GroupWise, SAP (requires separate product Telesnap SAP Connector), Telesnap OTD and Twixtel data bases
For a complete featurelist please refer to the datasheet in the download section.
|
|