Telephony

• Telephony functions (depending on the used phone system):
  • Call initiation by selecting from a call list, entering on the PCs key pad or a graphical key pad, or by using drag and drop from other OLE‐enabled applications
  • Answering incoming calls
  • Consultation call
  • Transfer call
  • Three party conference
• Two call lists with information about call type and call status as well as up to 6 configurable columns, can be sorted by column, configurable column headers, direct call initiation or planning of calls
• Journal
• Caller identification with up to five fields for the transmitted phone number, by look up in the centrally configured data bases
• A configurable key or key combination to initiate calls from other applications, which support the Windows clipboard

SnapDial Bar

• Display of phone status for own phone
• Status display for activated call forwarding for own phone

Online Telephone Directory (OTD)

• Integration as drawer in the SnapDial Bar
• Central, electronic phone directory, based on LDAP standard
• Directory search functions

Integration into application platforms

Integration interfaces

• ActiveX‐Control for integration of CTI functions into own applications
• DDE for integration of CTI functions into 3rd party applications
• TAPI service provider is part of SnapDial client, which enables initiation of calls in TAPI‐enabled applications
• Access to ODBC, LDAP, MS Outlook, Lotus Notes, Novell GroupWise, SAP (requires separate product Telesnap SAP Connector), Telesnap OTD and Twixtel data bases

For a complete featurelist please refer to the datasheet in the download section.