Service pack 2 for Telesnap products version 2009 is available

The service pack 2 for all product of the Telesnap product portfolio is available now.

Included are the following products:

  • Snapware/SnapDial 2009 SP2

  • Telesnap ACD 2009 SP2

  • Telesnap Attendant 2009 SP2

  • PM Operator 2009 SP2

  • Telesnap CalendarServer 2009 SP2

  • Telesnap SAP Connector 2009 SP2

  • VIP-Router 2009 SP2

  • GLC 2009 SP2

  • Telesnap UMS 2009 SP2

  • Telesnap OCS Gateway 2009 SP2

  • Telesnap VoiceMail 2009 SP2

Some new features are:

  • Notifications for administrators via SMTP or event viewer (via  Service Manager)
  • Show profiles in the user configuration also when they are assigned via a group / container
  • Show only configuration profiles for available licenses
  • Warning if different link numbers are used after a link was copied
  • Support for Windows 7
  • LDAP redundancy for caller identification
  • Button for preconfigured OTD search
  • Chat from OTD search
  • Option to add a phone from the OTD search to the team bar
  • Btton to activate/deactivate fixed call forwarding
  • Deletion of user parameters in the configuration overview
  • Enhanced Lotus Notes / Outlook integration in Citrix environment
  • Status with closed team bar available
  • Controlling PM profiles via Calendar Server
  • Different statistics for Telesnap Attendant and Telesnap ACD can be stored
  • Statistics can be sent by SMTP automatically
  • Support for Aastra 5000 (via XCAPI) for the Telesnap Attendant
  • Conference handling
  • Phonetic Search
  • Integration of a Web-Panel in the Gui
  • Connection to Microsoft OCS and Lotus SameTime via Calendar Server
  • Setting Telesnap ACD agent states via WebAdmin (Pause, NBZ)
  • Default values for private entries can be configured in the WebAdmin
  • Default values for all public entries can be configured in  the WebAdmin
  • New connection to Microsoft Exchange via WebServices (Exchange 2007 and 2010)
  • Nw connection to mail system via Calendar Server for Telesnap UMS
  • MWI after mail read/deleted in mail system (only with Calendar Server connection)

About Telesnap

Telesnap is the leading software solution provider for optimization of corporate communications including operator console solutions, applications for presence management, team collaboration and business process improvement.

The company currently has 25 employees in the Stuttgart office and belongs to Aastra Technologies Limited Group with German headquarters in Berlin.

Telesnap offers software and services through a wide network of qualified partners. Telesnap is closely cooperating with various technology partners such as Aastra, Alcatel, Avaya, Cisco Systems, Microsoft, Nortel, Siemens and Philips.

Download TXT    Readme 2009 SP2 , 2009.2, English, TXT


Back to overview

Telesnap GmbH

Industriestrasse 3

70565 Stuttgart

Germany


Contact
Phone: +49 (711) 90 66 88 11

Webmaster

For questions according our homepage please contact our webmaster.
Webmaster