Telesnap product portfolio version 2009
Telesnap product portfolio - CTI, Presence Management, UMS, Operator consoles and ACD

The Telesnap product portfolio consists of products for CTI and Presence Management, UMS, operator consoles and ACD solutions.

The following applications are part of the Telesnap portfolio:

  • Snapware
  • WebSnapware
  • SnapDial
  • Telesnap UMS
  • Telesnap VoiceMail
  • Telesnap Attendant
  • PM Operator
  • Business Operator (please contact us for more information)
  • Telesnap ACD
  • SAP Connector
  • VIP Router
  • OCS Gateway
  • Calendar Server

Highlights of the new version:

  • New Telesnap Attendant
  • Telesnap OCS Gateway / Snapware OCS integration
  • Snapware Calendar integration
  • OTD search with status and search in additional databases
  • Configuration of all service in Snapware WebAdministration
  • Monitoring of Telesnap ACD and operator queues in Snapware WebAdministration
  • JTAPI support for Cisco Unified CallManager
  • Support of all Aastra PBX's
  • Support of multi instance TAPI provider installation for Cisco Unified CallManager
  • Enhanced 3rd party WebCRM button
  • New team bar counter for Telesnap ACD
  • Hold button for team bar
  • KlickTel caller identification
  • Enhanced chat handling
  • Creation of CTI RoutePoint via AXL SOAP in Snapware WebAdminsitration possible
  • More than one mail system supported by Calendar Server

Telesnap VoiceMail is an official product again.

PM MA (Manager Assistant) is no official product anymore.

For more information please contact our sales team.

Download PPT    Highligths of Version 2009 , 2009, English, PPT, 956