Telesnap SAP Connector

Telesnap SAP Connector

Telesnap SAP Connector 2009 - Connection Snapware to SAP R/3


Interface between SAP R/3 and the telephone system.

The functionality is pre‐determined by the interface description of the SAP AG.

SAPphone version 5.x (as of SAP R/3 Release 4.5B) is supported.


           

Features
Features Telesnap SAP Connector

Basic Telephony

  • All the functions required for telephony from the SAP R/3 applications are supported
  • Phone calls can be initiated, received and hung up directly in SAP R/3
  • Additional functions such as Transfer, Blind Transfer and Conference Calls can also be accessed from SAP R/3

Call Center

  • The agent functions in the Telesnap SAP Connector support the CIC and other Call Center‐Functions in SAP R/3
  • Log on to, or log off from an ACD
  • Agent states pause, wrap up time and ready can be set
  • Support of Telesnap ACD
  • Call attached data can be connected to a call and transferred SAP R/3 for further processing

Client Functionality

  • Caller identification with SAP data matching (Snapware connection window, implementation of a function module in SAP R/3 is necessary)
  • Automatic trigger of a SAP R/3 telephony pop‐up (implementation of a function module in SAP R/3 is necessary)
  • Semi‐automatic start of a SAP R/3‐transaction (3rd‐Party‐Button, implementation of a function module in SAP R/3 is necessary)

For a complete feature list please refer to the datasheet in the download section.


Telesnap SAP Connector

SAP Connector
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