PM Operator

PM Operator

User-friendly attendant console, advanced calendar integration and high scalability. Closely integrated with Snapware. Supports Cisco Unified CallManager (CUCM).


The operator switchboard is the central point for communication in your company. The first and very important customer contact is handled mainly at the switchboard. High availability on the phone and no loss of telephone calls are the important steps towards success. It is even better if customers and business-partners experience a friendly, competent and fast transfer to the desired person, and if you can also provide detailed information at short hand the first positive impression is guaranteed.

New features in version 2009:

  • Support of JTAPI link for line status information
  • Support of multi instance TAPI service provider
  • Option to create CTI RoutePoints in the CUCM via AXL interface
  • Monitoring integrated in WebAdminsitration

           

Features
Features PM Operator

Waiting queues and announcements

  • Up to 6 different waiting queues for incoming calls for each operator workplace: External, Internal, Parked, Fall back, Dropped and Rescued
  • Number of entries per queue can be configured separately
  • Service hours can be configured for every queue
  • Announcements can be configured for each waiting queue
  • Camp on busy
  • Dynamic list of all incoming calls
  • Transfer of call, either screened or blind
  • Status of internal extension displayed before transfer
  • Snapware availability status is displayed
  • Call back on busy can be activated for busy internal target numbers
  • Automatic call diversion all calls, that were transferred to busy phone (internal/external) to the “Rescued” queue
  • Supporting subscriber capability (Announcement, screen information, drop target configurable per subscriber)

Directory

  • Display of address and user data from LDAP, Lotus Notes, MS Outlook, SAP R/3 (separate product “Telesnap SAP Connector” necessary), Novell GroupWise, KlickTel, TwixtTel, or ODBC
  • Calendar integration: Access to the calendar of users (for postboxes on basis of MS Exchange, Lotus Notes and Novell GroupWise)
  • Integrated address directory based on LDAP standards and LDAP data source is freely configurable
  • Availability/activity information in form view, list view or graphic view

Statistics

Statistics are included in the Web Administration.

Support for visually disabled

  • Complete control over keyboard with adaptable Hotkeys for important functions
  • Display of text fields instead of bitmaps

For a complete featurelist please refer to the datasheet in the download section.


PM Operator

PM Operator
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