WebSnapware

WebSnapware

WebSnapware 2009, Java based CTI and Presence Management solution


CTI-Solution for numerous telecommunication platforms. Connection of the traditionally separated worlds of data processing and telecommunication, by integrating the functionality of one or more phone systems into the enterprise network.

New features in version 2009:

  • Support of all Aastra PBX's including Aastra 5000
  • Support for multi instance installations of the CiscoUnified CallManager TAPI serviceprovider
  • JTAPI support for Cisco Unified CallManager
  • CalendarServer integration
  • Hold Call
  • Additional drop device for Presence Management

The WebSnapware Client 2009 SP1 is released for Microsoft Windows 7.


           

Features
Features WebSnapware

Telephony

  • Telephony functions:
    • Call initiation by selecting from a call list, entering on the PCs key pad, or from the address book
    • Answering incoming calls
    • Consultation call
    • Transfer call
    • Hold call
    • Three party conference
  • Two call lists with information about call type and call status as well as up to 5 configurable columns
  • Caller identification with up to five fields for the transmitted phone number, by look up in the centrally configured data bases
  • A configurable key or key combination to initiate calls from other applications, which support the Windows clipboard. Only for Windows operating systems

Team bar (Collaboration features)

  • Display of phone status for own phone and also team members' phones
  • Status display for activated call forwarding or PM Profiles for own phone and also team members’ phones
  • Display of active calendar entries
  • Start of search in address book by entering a text (no digits) in the dial field

Presence Management

  • Configuration of PM profiles with WebClient for users and administrators
  • Multiple PM profiles can be configured and/or activated simultaneously to cover different scenarios
  • Additional drop target if the routing device is busy

Address Book

  • Display of LDAP directories, Lotus Notes data bases and/or Outlook contacts in the address book
  • Search functions in the directory, e.g. search for names or phone numbers
  • Direct initiation or scheduling of calls from the directory by selecting a number from the context menu

Integration into application platforms

  • Lotus Notes
  • Microsoft Outlook
  • LDAP

For a complete feature list please refer to the datasheet in the download section.


WebSnapware

WebSnapware
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